TERMS AND CONDITIONS
Last updated: 1 August 2026
INTRODUCTION
Eleanor Elegance is an online store operated by NEVER GOING BROKE AGAIN LTD, a company registered in the United Kingdom with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Throughout the website, the terms “we”, “us” and “our” refer to NEVER GOING BROKE AGAIN LTD, trading under the Eleanor Elegance brand.
Eleanor Elegance offers this website, including all information, tools and services available from this site, subject to your acceptance of all terms, conditions, policies and notices stated here.
When you visit our website and/or purchase something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the website, including, without limitation, browsers, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions, you should not access the website or use the Services.
Any new features or tools added to the website will also be subject to these Terms of Service. You can review the most current version of these Terms at any time on this page. We reserve the right to update, modify or replace any part of these Terms.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence or otherwise have the legal capacity necessary to use our Services.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any applicable laws in your jurisdiction when using the Service.
You must not transmit worms, viruses or any code of a destructive nature.
Any breach or violation of these Terms may result in termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or limit the Service where there is a legitimate reason to do so and to the extent permitted by applicable law.
You acknowledge that your content, excluding sensitive payment information, may be transferred across different networks and adapted to meet the technical requirements of connecting networks or devices.
Payment information is transmitted using security and encryption measures provided by our payment service providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We endeavour to ensure that the information available on this website is accurate, complete and up to date.
However, errors, inaccuracies or omissions may occasionally occur.
Material available on this website is provided for general information purposes.
This website may also contain historical information provided for reference purposes only.
We reserve the right to modify the content of the website when necessary.
SECTION 4 – CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice for future purchases.
All prices are displayed in New Zealand dollars (NZD) unless another currency is expressly stated.
The final price, shipping costs and any applicable additional charges will be displayed before you confirm your purchase.
Subsequent price changes will not affect orders that have already been confirmed.
We reserve the right to modify, limit or suspend the Service or any part of it, without affecting any rights you may have under applicable New Zealand law in relation to orders that have already been confirmed.
FORMATION OF THE CONTRACT
The presentation of products in our online store constitutes an invitation for you to make a purchase.
By completing the checkout process and submitting your order, you make an offer to enter into a contract of sale.
After submitting your order, you will normally receive an automated email confirming that we have received it.
We reserve the right to reject or cancel an order where there is a legitimate reason to do so, including lack of availability, obvious pricing or information errors, payment problems or reasonable suspicions of fraud.
If we cancel an order that has already been paid for, we will refund the corresponding amount.
WARRANTY AND CONSUMER GUARANTEES
Your purchases may be protected by applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website.
These products may be available in limited quantities and may be returned or exchanged in accordance with our Returns and Refunds Policy and applicable law.
We make reasonable efforts to display the colours, characteristics and images of our products as accurately as possible.
However, the appearance of colours may vary depending on the screen or device being used.
We reserve the right to limit the available quantities of certain products or services where there is a legitimate reason to do so.
Product descriptions and prices may be changed for future purchases.
Some products in our catalogue may be dispatched from international warehouses.
Where applicable, taxes, duties or import charges will be handled in accordance with the information provided during checkout and applicable law.
Please refer to our Shipping Policy for further information.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to reject, limit or cancel orders where there is a legitimate reason to do so, including suspected errors, fraud, unauthorised resale or payment-related issues.
If we modify or cancel an order, we will attempt to notify you using the contact details provided during the purchase.
If we cancel an order that has already been paid for, we will refund the corresponding amount using the original payment method unless another method is agreed.
You agree to provide current, complete and accurate purchase, billing, delivery and account information.
For further information regarding returns and refunds, please refer to our Returns and Refunds Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to tools or services supplied by third parties over which we do not have direct control.
Your use of these tools may be subject to the terms and policies of the relevant third-party provider.
You should ensure that you understand and accept the applicable conditions before using such services.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available through our Service may include materials or links from third parties.
Third-party links may direct you to external websites that are not affiliated with us.
We are not responsible for the practices, content or availability of external websites that we do not control.
We recommend carefully reviewing the third party’s terms and policies before entering into any transaction.
SECTION 9 – USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS
If you send us comments, feedback, reviews, ideas, suggestions or other materials, you are responsible for ensuring that such content is lawful and does not infringe the rights of third parties.
We may use, reproduce or display content that you voluntarily provide to us to the extent permitted by applicable law and in accordance with our Privacy Policy.
We may remove content that we reasonably consider to be unlawful, offensive, defamatory, misleading or infringing intellectual property rights.
You must not use a false email address, impersonate another person or otherwise mislead us or third parties regarding the origin of your comments.
You are responsible for the accuracy and legality of the content you publish.
SECTION 10 – PERSONAL INFORMATION
The submission and processing of personal information through the store is governed by our Privacy Policy and applicable privacy and data protection legislation, including the New Zealand Privacy Act 2020.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, transit times or availability.
We reserve the right to correct errors and inaccuracies and update information.
Where an error affects an order that has already been placed, we will act in accordance with applicable law.
If we cancel an order that has already been paid for because of an error on our part, we will refund the corresponding amount.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the website or its content:
-
For any unlawful purpose.
-
To promote or carry out illegal activities.
-
To violate applicable laws or regulations.
-
To infringe our intellectual property rights or those of third parties.
-
To harass, threaten, defame or discriminate against others.
-
To provide false or misleading information.
-
To transmit viruses or other malicious code.
-
To unlawfully collect personal information belonging to third parties.
-
To send spam, phishing messages or other fraudulent communications.
-
To interfere with or attempt to circumvent the security measures of the Service.
We reserve the right to limit or terminate access to the Service where these provisions are breached.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We cannot guarantee that the Service will be available without interruption or be completely free from technical errors.
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.
Nothing in these Terms excludes or limits any guarantees, liabilities, remedies or consumer rights that cannot lawfully be excluded or limited under applicable New Zealand law, including the Consumer Guarantees Act 1993 where applicable.
Your statutory rights as a consumer are not affected by this section.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Eleanor Elegance, NEVER GOING BROKE AGAIN LTD, and their affiliates, partners, officers, directors, agents, contractors, service providers and employees against legitimate third-party claims arising directly from your breach of these Terms or applicable law.
This provision does not limit any statutory rights you may have as a consumer.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law.
Any unenforceable portion will be deemed severed without affecting the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
These Terms will remain in effect while you use our Services.
You may stop using our Services at any time.
We may limit or terminate your access to the Service where you materially breach these Terms, use the website unlawfully or place the security or operation of the Service at risk.
Any obligations that by their nature should continue after termination will remain in effect.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, together with the policies and rules published on this website, constitute the agreement applicable between you and us regarding your use of the Service.
Our failure to immediately exercise or enforce any right under these Terms does not constitute a waiver of that right.
SECTION 18 – SELLER, APPLICABLE LAW AND DISPUTE RESOLUTION
The seller of the products offered on this website is:
NEVER GOING BROKE AGAIN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Trading under the commercial name Eleanor Elegance.
If you are a consumer residing in New Zealand, your purchase is subject to any mandatory consumer protections available to you under applicable New Zealand law, including, where applicable, the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Nothing in these Terms limits, restricts or constitutes a waiver of any rights that applicable law provides to you as a consumer.
For any enquiry, complaint or dispute, please contact us at:
We will attempt to resolve the matter directly with you.
Where appropriate, you may use any consumer complaint, dispute resolution or other legal mechanisms available to you under applicable New Zealand law.
PAYMENT PROCESSING
Payment for your purchase may be processed by third-party payment service providers.
Where USEEMALL LTD (Conyngham Road, Manchester, England, United Kingdom) processes a transaction, the charge may appear on your bank or card statement under the name USEEMALL LTD or another descriptor associated with the payment processor.
USEEMALL LTD acts as a payment processing provider and is not the seller of products offered by Eleanor Elegance.
Questions relating to orders, products, deliveries, returns or refunds should be directed to Eleanor Elegance and NEVER GOING BROKE AGAIN LTD using our contact details.
The address of a payment service provider is not a returns address.
SECTION 19 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update or modify these Terms where necessary due to legal, operational or Service-related changes.
The current version will be published on this page.
Changes will not apply retrospectively to orders that have already been confirmed unless applicable law requires otherwise.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms and Conditions can be sent to:
Eleanor Elegance
Operated by:
NEVER GOING BROKE AGAIN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
support@eleanorelegance.com
Eleanor Elegance is an online store operated by NEVER GOING BROKE AGAIN LTD and serves customers in New Zealand.
We provide customer support exclusively by email.
We receive messages every day and respond on business days (Monday to Friday), normally within 48 business hours.
Reference time zone: New Zealand Time (NZST/NZDT, as applicable).