SHIPPING POLICY
Last updated: 1 August 2026
DELIVERY TIMES
Order processing: 1 to 3 business days. On weekdays, processing will usually take one business day. If you place an order on Friday evening or during the weekend, processing may take slightly longer.
Transit to your address: 8 to 12 business days on average once your order has left the warehouse.
Estimated total delivery time: 9 to 15 business days from the date your order is confirmed until you receive your parcel.
These delivery times are estimates and may vary due to periods of high demand, courier delays, customs procedures, or incomplete or incorrect delivery addresses.
If your order exceeds the maximum estimated delivery time, please contact us at:
and we will investigate the matter for you.
DELIVERY AREAS
We deliver throughout New Zealand.
We currently do not offer delivery outside New Zealand.
SHIPPING COSTS
Shipping is free throughout New Zealand, with no minimum purchase amount.
We cover the cost of standard delivery on all orders.
Before confirming your purchase, you will be able to see the full breakdown of your order — including the product price, shipping and any applicable taxes — at checkout.
CUSTOMS AND IMPORT DUTIES
Some products in our catalogue may be dispatched from international warehouses.
When an order is shipped from overseas, it may be subject to customs procedures before delivery, which may add additional time to the estimated delivery period.
The free shipping we provide does not include any customs duties, taxes or import charges that may be imposed by the relevant New Zealand authorities.
Where applicable, these charges are the responsibility of the customer and are paid directly to the courier, customs authority or other relevant authority, rather than to Eleanor Elegance.
Many personal consumer orders may not incur additional charges, but we cannot guarantee this or predict the amount of any applicable duties, taxes or fees.
TRACKING YOUR ORDER
As soon as your order leaves the warehouse, we will send you an email containing a tracking number and the relevant information so that you can check the status of your delivery.
If you have created an account with our store, you may also be able to check the status of your orders through your account.
Please note that tracking information may take between 24 and 72 hours to begin showing updates.
If your tracking information has still not updated after 5 business days, please contact us at:
and we will check the status of your shipment.
SPLIT SHIPMENTS
If your order contains several items, they may arrive in separate parcels and on different dates at no additional cost to you.
Where applicable, you will receive tracking information for each parcel.
DELIVERY ADDRESS
Please check your delivery address carefully before confirming your order.
If you notice an error, contact us immediately at:
If your order has not yet left the warehouse, we will do our best to correct the address before dispatch.
Any additional costs resulting from reshipping an order due to an incorrect or incomplete address provided by the customer, or because the parcel was not collected within the timeframe specified by the courier, may be the responsibility of the customer where applicable.
UNDELIVERED OR LOST PARCELS
If the courier marks your order as delivered but you have not received it, or if your parcel is lost during transit, please contact us as soon as possible at:
We recommend contacting us within 7 calendar days of becoming aware of the issue so that we can begin an investigation as soon as possible.
We will open an investigation with the courier and, depending on the circumstances and the outcome of the investigation, provide an appropriate solution.
HOW TO PLACE AN ORDER
Shopping with Eleanor Elegance is simple.
On the product page, select the variant you would like — for example, size or colour, where applicable — and click “Add to Cart”.
Then, from your cart, proceed to checkout, enter your contact and delivery information and carefully check that all details are correct.
At checkout, you will be able to review your order breakdown and the available payment methods before confirming your purchase.
Transactions are processed through secure connections and systems provided by our payment service providers.
When completing your order, follow the instructions applicable to your selected payment method.
The charge may appear on your bank or card statement under the name of the company or provider that processes our payments. This does not represent an additional charge or duplicate payment.
RETURNS
Please refer to our Returns and Refunds Policy for information about applicable timeframes, conditions and procedures, as well as instructions for obtaining the correct return address.
Do not send returns directly to our registered business address without first receiving instructions from our customer service team.
CONTACT
For any questions relating to shipping, tracking or deliveries, please contact us at:
COMPANY DETAILS
Eleanor Elegance
Operated by:
NEVER GOING BROKE AGAIN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
support@eleanorelegance.com
Eleanor Elegance is an online store operated by NEVER GOING BROKE AGAIN LTD and serves customers throughout New Zealand.
We provide customer support exclusively by email.
We receive messages every day and respond on business days (Monday to Friday), normally within 48 business hours.
Reference time zone: New Zealand Time (NZST/NZDT, as applicable).